Frequently Asked Questions

THRIFTZ is your one stop digital thrift marketplace, that facilitates buying and selling between users. We do not sell our own products; instead, we enable individuals to connect, negotiate prices, and complete transactions directly with one another.

To purchase an item, you can either:

  • Request to Buy: Propose a price you're willing to pay for the item. The seller can accept, decline, or counteroffer.
  • Message the Seller: Start a conversation with the seller to ask questions or negotiate.

To sell an item:

  1. List the item by adding photos, a description, and a price.
  2. You will receive "Request to Buy" offers or direct messages from potential buyers.
  3. Negotiate with the buyer, finalize the sale, and arrange shipping or pick-up.

No, THRIFTZ does not have its own payment system yet. Once you and the buyer agree on a price, you can decide together how to handle the payment and delivery. We recommend using secure methods like Wise, Xendit, bank transfers, or cash on delivery (COD).

Sellers are notified when they receive a request. If they don’t respond, you can send a message to follow up. Sometimes sellers might miss requests, so feel free to communicate directly through our messaging system.

We encourage users to:

  • Check Ratings and Reviews: After each transaction, buyers and sellers can rate each other. These reviews help create trust within the community.
  • Communicate Clearly: Use our messaging system to ask questions and clarify details before committing to a transaction.
  • Report Issues: If you encounter suspicious activity or problematic users, please report them to our support team.

Since THRIFTZ is a facilitator and not directly involved in transactions, we recommend resolving disputes directly with the other party. Every user will have their own store rules in their profiles, so make sure to stay up to date. If needed, you can escalate issues to any payment service or delivery provider you've used. We are here to support and guide you if you need assistance.

No, we do not charge any fees for listing or selling items on our platform. Transactions are conducted between users, and we don’t take a percentage of sales.

Yes, you can cancel a "Request to Buy" at any time before the seller accepts your offer. If the seller accepts the offer and you change your mind, we suggest communicating with them politely to resolve the situation.

Shipping details are worked out between the buyer and seller. You can agree on shipping methods, costs, and tracking. Always ensure that both parties are clear on the terms before proceeding with the transaction.

We do not allow the sale of illegal items, counterfeit goods, weapons, or anything that violates local or international laws. Please refer to our full list of prohibited items in our Terms of Service.

You can manage your listings directly from your profile. Simply navigate to the item you want to edit or delete and select the appropriate option.

If you've accepted a "Request to Buy" but need to cancel the sale, we suggest messaging the buyer immediately to explain the situation. Cancellations may affect your seller rating, so try to only list items you are committed to selling.

Once a transaction is completed, both buyers and sellers can leave feedback. We encourage honest reviews to help foster a reliable and trusted marketplace community.